Refund & Return Policy

At Baby Obsession (“we,” “our,” or “us”), we want every customer to shop with confidence. If you are not completely satisfied with your purchase, we are committed to assisting you through our return and refund process. This Refund & Return Policy explains the conditions, procedures, and timelines for returns, refunds, cancellations, and exchanges for purchases made through https://www.babyobsession.shop.

By placing an order on our website, you agree to the terms outlined in this Refund & Return Policy.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, your item must:

  • Be unused, unwashed (if applicable), and in its original condition.

  • Be returned in its original packaging with all original tags, accessories, manuals, and included components.

  • Be accompanied by proof of purchase, such as your order confirmation email or order number.

Returns requested more than 30 days after the delivery date will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Gift cards

  • Clearance or final sale items

  • Personalized or customized products

  • Products showing signs of use, damage, or alteration caused by the customer

3. Return Authorization

Before returning any item, you must contact our customer support team to request return authorization.

Returns sent without prior authorization may experience delays or may not be eligible for processing.

4. Return Method

All approved returns must be sent by mail.

At this time, Baby Obsession does not accept in-store returns for online purchases.

Once your return request has been approved, we will provide detailed return instructions.

5. Return Shipping

If your return is approved:

  • A prepaid return shipping label will be provided if you received a damaged, defective, or incorrect item.

  • If you ordered the wrong item, changed your mind, or no longer need the product, you are responsible for the return shipping costs.

To return an item:

  1. Securely pack the product in its original packaging.

  2. Attach the provided return shipping label (if applicable).

  3. Drop off the package with the shipping carrier specified on the return label.

For customer-paid returns, we recommend using a trackable shipping service. Baby Obsession is not responsible for returned packages that are lost or damaged during transit.

If you require a replacement return shipping label, please contact our customer support team.

6. Restocking Fee

We do not charge any restocking fees for eligible returns.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve your request promptly, please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the shipping package (if applicable)

  • A brief description of the issue

Claims submitted more than 7 days after delivery may not qualify for a replacement, refund, or store credit.

8. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to the original payment method used for the purchase.

  • Please allow 5–7 business days for the refund to appear in your account.

Refund processing times may vary depending on your financial institution or payment provider.

If the original payment method is no longer available, please contact us to discuss an alternative refund method where permitted by applicable law.

Original shipping charges (if any) are non-refundable unless the return results from our error or the product arrived damaged, defective, or incorrect.

We reserve the right to deny any return or refund request that does not meet the requirements outlined in this policy.

9. Order Cancellation

Orders may be canceled only before they have been processed or shipped.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return procedure described in this policy.

10. Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

If you would like a different size, color, or product, please place a new order after your return has been approved and your refund has been processed.

11. Lost or Delayed Shipments

If your shipment is delayed or appears to be lost during transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution whenever possible.

12. Shipping Information

  • Processing Time: 0–2 Business Days

  • Transit Time: 3–5 Business Days

  • Estimated Delivery Time: 3–7 Business Days (including processing time)

  • Order Cut-Off Time: 5:00 PM (Eastern Time)

  • Shipping Method: Free Standard Shipping

  • Shipping Region: United States only

Delivery times are estimates only and may vary due to weather conditions, holidays, carrier delays, or other circumstances beyond our control.

Contact Us

If you have any questions regarding returns, refunds, cancellations, or exchanges, please contact us.

Baby Obsession

Website: https://www.babyobsession.shop

Email: support@babyobsession.shop

Phone: +1 (434) 430-5391

Business Address: 80 Ellington St, Emporia, VA 23847, United States

Business Hours

  • Monday – Friday: 9:00 AM – 5:00 PM

  • Saturday – Sunday: Closed

Customer Support Response Time

We aim to respond to all customer inquiries within one business day. For the fastest response, please contact us via email during our regular business hours.