Cancellation Policy

At Baby Obsession (“we,” “our,” or “us”), we understand that you may occasionally need to cancel or modify an order. This Cancellation Policy explains when an order may be canceled, how refunds are handled, and what happens after an order has been processed or shipped.

By placing an order through https://www.babyobsession.shop/, you agree to the terms outlined in this Cancellation Policy.

1. Order Cancellation

You may request to cancel your order within 30 minutes of placing it by contacting our customer support team.

We process cancellation requests as quickly as possible. However, submitting a cancellation request does not guarantee that your order can be canceled.

Orders may be canceled only if they have not entered the processing stage and have not yet been shipped.

Once an order has entered the processing stage or has been shipped, it is no longer eligible for cancellation.

2. Refunds for Canceled Orders

If your cancellation request is approved before your order has been processed or shipped:

  • A full refund will be issued to your original payment method.

  • Please allow 5–7 business days for the refund to appear in your account, depending on your bank, credit card issuer, or payment provider.

Refund processing times may vary depending on your financial institution or payment provider.

3. Orders Already Processed or Shipped

If your order has already been processed or shipped, it cannot be canceled.

If you no longer wish to keep the item after delivery, you may request a return, provided the item meets the eligibility requirements outlined in our Refund & Return Policy.

4. Order Modifications

If you need to update your shipping address or make changes to your order, please contact us as soon as possible.

We can make changes only if your order has not yet entered the processing stage and has not been shipped.

Once an order has been processed or shipped, we cannot guarantee that any modifications can be made.

5. Incorrect Shipping Address

Please review your shipping information carefully before completing your purchase.

If you entered an incorrect shipping address:

  • Contact us immediately after placing your order.

  • If your order has not yet been processed, we will make every reasonable effort to update your shipping information.

  • If your order has already been processed or shipped, we cannot guarantee that changes can be made.

All requests are reviewed on a case-by-case basis.

6. Contact Us

If you need to cancel or modify your order, please contact us as soon as possible.

Baby Obsession

Website: https://www.babyobsession.shop/

Email: support@babyobsession.shop

Phone: +1 (434) 430-5391

Business Address: 80 Ellington St, Emporia, VA 23847, United States

Business Hours

  • Monday – Friday: 9:00 AM – 5:00 PM

  • Saturday – Sunday: Closed

Customer Support Response Time

We aim to respond to all customer inquiries within one business day. For the fastest response, please contact us via email during our regular business hours.